Shipping + Returns
Ordering: Most products are printed and made to order so will usually be dispatched between 10-14 days after the order is received. All orders are paid for at the point of ordering. You will be notified when the order has been dispatched.
Delivery: Delivery within mainland UK is free of charge. A range of different carriers are used depending on size/weight of the order, you will be advised of the postage method on dispatch of your order. Cost of dispatch to outside of UK/non-mainland UK will be advised upon request and must be paid in full before the order can be dispatched.
Returns (non-faulty goods): We hope you are happy with your purchase, however you may cancel your order within 14 days of delivery and return it to Sketcher & Maker within 21 days of delivery if you are not happy. Sketcher & Maker must be notified of all cancellations in writing within 14 days of delivery. The goods must be returned in perfect condition and the P&P will be paid by the customer.
Returns (faulty goods): We hope all items arrive in perfect condition, however if the goods are faulty, please advise Sketcher & Maker within 7 days of delivery. Sketcher & Maker will arrange for the goods to be returned and will pay the P&P for these goods. Refund or replacement goods (whichever the customer prefers) will be arranged within 14 days of receipt of the faulty goods.